Returns & Exchanges
At ESRTECH Official Store, we stand by the quality of our electronics and offer a 30-day return policy for a full refund or exchange on all original-condition items. We aim to ensure your tech experience is seamless, providing dedicated support for any hardware concerns you may encounter.
Initiate Your Request
Log in to your ESRTECH account and navigate to your order history to select the item you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronic device in its original manufacturer packaging, including all accessories, manuals, and cables that were included in the initial shipment.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring the RMA number is clearly visible on the exterior.
Inspection and Refund
Once our technicians verify the device condition and serial number, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing